Upon shipment of your order, a dedicated email will be sent to you, containing a unique tracking number. This tracking number enables you to monitor the progress of your order in transit. Occasionally, this email may be directed to your spam or promotions folder, so kindly inspect those folders if you perceive an extended waiting period.

Alternatively, you can access the 'Track Order' page located in the header of our website to ascertain the real-time status of your order.

Should you encounter any challenges during this process, please do not hesitate to reach out to our dedicated support team at support@shoptruecomfy.com. We will promptly investigate the matter on your behalf to ensure your satisfaction.

The order will be processed in 2–5 working days. After being packaged and shipped, the average shipping time can vary from 8 to 16 days, depending on the chosen shipping method.

We will keep you updated on your order's status through email and SMS notifications. Therefore, please ensure that your contact information (email and phone number) is accurate to receive timely updates. 

Our postal service may require additional time to initiate package scans and update tracking information. We kindly request your patience and advise allowing 7-9 days for the carrier to complete this process. It's worth noting that most carriers do not perform frequent package scans and tracking updates.

There are several factors that may contribute to tracking information not being promptly updated, including:

1. High Holiday Volume
2. Carrier Delays
3. Inclement Weather Conditions
4. Packages Not Yet Scanned
5. Packages Not Scanned at Intermediate Stops

If your tracking information remains unchanged for a period of 10 to 14 days, we recommend contacting us by sending mail to support@shoptruecomfy.com and we will check it for you. One of our agents will promptly assist you with any inquiries.

If your tracking information indicates that your order has been delivered, but you have not received it, please follow these steps:

1. Check Your Location: Ensure that the package is not left in an unusual or hidden location around your property, such as behind bushes, near your garage, or with a neighbor. Sometimes, carriers may leave packages in a secure spot.

2. Verify Shipping Address: Double-check the shipping address provided during your order to confirm its accuracy. An incorrect address may lead to misdelivery.

3. Contact Carrier: Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) mentioned in your tracking information. They may be able to provide additional details about the delivery or initiate an investigation.

4. Wait a Bit Longer: In some cases, the tracking status may be updated prematurely. Give it a few hours or until the end of the delivery day to see if the package arrives.

5. Contact Us: If you have followed the above steps and still have not received your order after the expected delivery date, please contact our customer support team at support@shoptruecomfy.com. We will assist you in resolving the issue and working with the carrier to locate your package.

Rest assured, we understand the importance of your order, and we will do our best to help you get your items as quickly as possible. Your satisfaction is our priority.

I'm sorry to hear that your order was returned to the sender due to an address problem. To resolve this issue, please follow these steps:

1. Address Verification: Firstly, please review the shipping address provided during the order process to ensure its accuracy, completeness, and up-to-dateness. Any necessary corrections should be made.
2. Contact Customer Support: Reach out to our dedicated customer support team immediately by emailing us at support@shoptruecomfy.com. Inform us about the delivery issue and provide us with the correct and complete shipping address.

We appreciate your patience and cooperation in resolving this issue. Your satisfaction is of the utmost importance to us, and we are dedicated to ensuring the successful delivery of your order.

The Order Confirmation should have been promptly dispatched to your designated email address immediately following the placement of your order. If you have not yet received it, there may be one of several potential causes:

1. An incorrect email address may have been entered during the checkout process.
2. The confirmation email could have been directed to your Spam  or Promotion  folders.
3. It is possible that a technical issue on our side may have arisen.

We kindly request that you initiate a chat with us or send an email to support@shoptruecomfy.com to address this matter, and we will conduct a thorough investigation to resolve any issues promptly.

We offer an unconditional refund policy for cancellations made within the first 6 hours of purchase. Please note that any cancellation request received after this 6-hour window will not be accepted.

To initiate a cancellation, kindly reach out to us via our chat support or send an email to support@shoptruecomfy.com, including your cancellation request.

However, it's important to be aware that for order cancellations, a 30% charge of your total order value will be incurred. This fee covers our administrative, processing, and transaction costs associated with PayPal/Stripe payments.

We offer a 6-hour window for order edits.

Once this period elapses, your order proceeds to the processing stage, and further modifications may not be possible. If you require post-6-hour edits, please contact us promptly support@shoptruecomfy.com with your specific editing requests. Our team will assess the feasibility, and if your order is still eligible for changes, we will proceed with them without delay.

If you're looking to retrieve your order number, there are a couple of simple methods you can follow.

1. Check Your Email Inbox: After placing an order with us, we send an email confirmation to the address you provided during the checkout process. Please check your inbox for an email from Truecomfy. Sometimes, these emails may end up in your Spam or Promotion folders, so be sure to take a look there as well.

2. Contact Us Directly: Alternatively, you can reach out to our customer support team via email. Please provide your name and transaction ID (if available) in your email message. Our team will swiftly locate your order number and provide you with the information you need.

Rest assured, we're here to assist you every step of the way!

We understand your concern about the double-charge you've noticed on your statement, and we apologize for any inconvenience this may have caused. Please rest assured that we're here to help you resolve this issue promptly.

Upon investigation, we often find that what appears as a double-charge is usually a temporary authorization by your payment provider, such as a bank or PayPal. This authorization is typically used to ensure the availability of funds during the transaction process, but it does not result in an actual double-charge.

Here are the steps you can take:

1. Check for Pending Transactions: Firstly, we recommend checking your payment account (e.g., bank or PayPal) to see if the second transaction is still pending. Most often, it will be in this status, and the funds will not have been debited from your account.

2. Wait for a Few Days: If you identify a pending transaction, please allow a few days for it to be automatically reversed and the funds to be released back into your account. This is a standard process and typically takes a short time.

3. Contact Us if Needed: If the pending transaction does not reverse within the expected timeframe or if you have further concerns, please reach out to our customer support team. We are available to assist you and can investigate the issue further if necessary.

Rest assured that our goal is to ensure you are not overcharged and that your shopping experience is smooth and trouble-free. We appreciate your patience and cooperation as we work together to resolve this matter to your satisfaction.

Thank you for choosing us for your purchase, and we are committed to providing excellent customer service throughout this process.

Yes, it is completely safe to make a purchase at Truecomfy, and we take several measures to ensure the security of your transactions and personal information. Here's why you can trust us:

1. Secure Payment Process: We use trusted and secure payment gateways to process all transactions. These gateways are known for their rigorous security standards and encryption protocols, which safeguard your payment details.

2. Data Encryption: All sensitive data, including your payment information, is encrypted using industry-standard Secure Socket Layer (SSL) technology. This encryption ensures that your data remains confidential and cannot be intercepted by third parties.

3. Privacy Protection: We respect your privacy and adhere to strict privacy policies. Your personal information is used solely for order processing and communication with you. We do not share or sell your data to third parties.

4. Regular Security Audits: We regularly conduct security audits and updates to protect against emerging threats. Our commitment to staying up-to-date with the latest security measures keeps your information safe.

5. Customer Reviews and Reputation: Our track record of satisfied customers speaks to our commitment to providing a secure and reliable shopping experience. You can check our customer reviews to see the positive experiences others have had with us.

6. Dedicated Customer Support: Should you encounter any issues or have concerns about your purchase, our dedicated customer support team is ready to assist you. You can reach out to us anytime, and we'll promptly address your inquiries or concerns.

7. Secure Browsing: Our website is designed with security in mind. We use HTTPS to secure data transmission and implement other security best practices to protect your browsing experience.

Your trust and confidence are of utmost importance to us. Rest assured that Giftago takes every possible step to ensure the safety and security of your online transactions. We're committed to delivering a seamless and secure shopping experience for all our valued customers.

We apologize for any inconvenience you've experienced regarding email replies from our team. We understand that timely communication is essential, and we want to ensure that you receive the assistance you need.

Here are some steps to help resolve this issue:

1. Check Spam or Junk Folder: Sometimes, our email responses may end up in your spam or junk folder. Please take a moment to check these folders in your email client to see if our replies are there.

2. Whitelist Our Email Address: To prevent our emails from being filtered as spam, you can add our email addresses (support@shoptruecomfy.com) to your email account's whitelist or trusted senders list. This will help ensure that our messages reach your inbox.

3. Verify Email Address: Double-check that the email address you provided to us is accurate and free from any typos. An incorrect email address can result in delivery issues.

4. Request a Resend: If you believe you should have received an email from us and haven't, you can request a resend of the email through our website or by contacting our support team directly.

We apologize for any inconvenience this situation may have caused and appreciate your patience as we work to ensure effective communication with our valued customers. Rest assured that we are committed to resolving this matter and providing you with the support you need. Thank you for choosing us, and we look forward to assisting you further.

If your payment has failed or been declined, please follow these steps:

1. Check Your Payment Information: Double-check the payment details you entered to ensure accuracy. Ensure that your billing address matches the one associated with your payment method.

2. Use an Alternate Payment Method: If your credit card or primary payment method isn't working, consider using an alternative one, like PayPal, a different credit card, or another accepted payment option.

3. Contact Your Bank or Payment Provider: Sometimes, banks or payment providers may decline transactions for security reasons. Contact your bank or payment provider to confirm the status of your account and resolve any issues on their end.

4. Clear Browser Cookies and Cache: In some cases, browser issues can affect payment processing. Clear your browser's cookies and cache or try a different browser or device.

5. Retry the Payment: After taking these steps, attempt to make the payment again. Be patient, as some payment systems may have security checks that cause a brief delay.

6. Contact Our Support Team: If you continue to experience payment issues, please reach out to our customer support team at support@shoptruecomfy.com. Our dedicated team will assist you in resolving the problem promptly.

7. Consider an Alternate Payment Method: If none of the above steps resolves the issue, you may want to consider using an alternative payment method or contacting your payment provider directly for further assistance.

We understand that payment issues can be frustrating, but our team is here to help you through the process. Your satisfaction is our priority, and we'll work diligently to ensure your payment goes through smoothly.